酒店情境英语-退房5.

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1、饭店饭店 英语英语n Slang Whats the meaning of Drop the ball ?n A 把球丢掉 B 把球捡起来n C 没有完成任务 D 完成任务Unit FiveCheck out Check out I IntroductionI IntroductionCan you give the answers to them ?1. What should the front cashier do when the guests come to settle their bills?2. After the guest checked out, what should

2、the front cashier do?3. Do you think a rude cashier will affect your mood? If you meet such a cashier, will you complain to his/her boss? Class activity depart v. 离开，启程；a. 逝世的 n depart for 开往；去往；动身去 n depart from 离开；开出；从出发 departure n.离开；出发；违背 laundry n. 洗衣店，洗熨 appreciate v.感激，赏识 eg: I really apprec

3、iate your help. efficient a. 有效率的，能干的 inquire v. 询问，查究 stress v.强调；n. 强调，压力 attitude n. 态度，看法(towards)apt a. 有倾向的，灵巧的 (to)n eg, People are more apt to seek support from family and friends, when they suffer.incur v.招致 incur hatred 结怨hereafter ad.今后，从此以后n The Hereafter 来世n Sweet Hereafter 意外的春天n From

4、Hereafter 从此后 As we all know, checking out for guests is the most important duty that the front cashier has. Departing guests especially appreciate efficient check-out procedures. The cashiers station is where the guests go to check out and settle their bills. Thus the cashiers are the last members

5、in the front office to come into direct contact with the guests. As has been repeatedly stressed, first and last impression carries the most weight. The last is probably even more important. That is the impression that the guests carry home and is most apt to remember. It probably affects their atti

6、tude in later discussing the service of the hotel with their friends and business associates, and may decide whether they will come to the hotel again or not. A pleasant greeting when the guests come to settle their bills is necessary. Moreover, the effect of fast and efficient service in checking t

7、hem out is obvious. When handling check-out, the cashiers are trained to inquire about every recent charge, which may be unrecorded. All charges that a guest incurs must be entered, or posted, on his or her accounts as soon as possible. the charge for the guests room, there may also be charges resul

8、ting from the use of the telephone, the laundry service, the restaurant, the room service , and so on . When the guest agrees on the bill, he or she will pay in the manner of pre-stated, cash or credit card. Hereafter, the cashier will keep room key and release “leaving notice”. Finally, leaving inf

9、ormation shall be recorded in the computer. 【知识链接】n 在酒店使用信用卡结账注意事项 在酒店使用信用卡结账退房 (Check out) 时，酒店会列出所有费用的清单，并在前面那张空白签账单上填上总金额，持卡人只要在单子上签名，退房的手续就完成了。 假如临时决定不用信用卡或要换另一张卡来结账时，一定要将前面刷的空白签账单要回撕毁，免得在外增加不必要的麻烦。n 在酒店会遇到一种情况叫快速结账，英文叫Express Check Out。酒店多半会把顾客的每一笔消费列在电脑上，如果顾客赶时间，不能到柜台结账，就可以按键表示要快速结账，酒店会将顾客原先刷的

10、那一张空白签账单上填上消费总额，再把消费明细表及签账单的存根一并交给顾客。酒店结账表格Check out Ii Topic extensionIi Topic extension settle v. 支付；定居；解决支付；定居；解决 receipt n. 收条；收据收条；收据favor n. 好意；关心；支持好意；关心；支持 in favor对；偏向；赞同对；偏向；赞同Eg:Not everyone was in favor of this bill. cosmetic n. 化妆品化妆品 Whisky n. 威士忌威士忌plain fried calf ribs清煎小牛排清煎小牛排 gril

11、led lobster 烤龙虾烤龙虾 miscalculation n. 误算；估错误算；估错 Bell Captain 服务生领班服务生领班shoulder bag 背包背包 claim tag 取物条取物条,行李票行李票breakable a. 易碎的；易碎的； n. 易碎品易碎品 cloakroom 寄物处寄物处 结账常识n 酒店结账的常见付款方式n 酒店结账的常见付款方式包括现金(cash )、支票(cheque)、信用卡( credit card)、贵宾卡(Vip card) 、会员卡( membership card )、签单( signing the bill )等。n Id l